Your questions answered.
Please see below for answers to frequently asked questions.
Do you have any questions about our range of lines, our service or a specific product? We’re happy to help you in every respect. See below for answers to frequently asked questions or use our contact form to get in touch directly. We look forward to hearing from you!
No, it is not possible at the moment to purchase our carpets from us online. However, we do offer you the option of contacting our retail partner in your area. You will find further information on our partners in our list of retailers.
Your retailer will be pleased to provide serged rugs and carpet skirtings in your desired dimensions. Vorwerk’s flooring range also includes a wide selection of borders for rugs.
As the adhesive should always match the intended purpose and local conditions, as well as the condition of the substrate, it is not possible to give a single answer here. You will find further information on adhesives in our laying recommendations.
In Germany, carpet adhesives must have EC1 approval (building approval for harmful emissions in living and other rooms; the “Blue Angel” signet, for instance, is issued with an EC1 rating). A number of adhesives with EC1+ certification are available, and their emissions are significantly lower than the legal specifications.
Used carpets can usually be disposed of free of charge at your local recycling centre. There are also a number of collection services in the UK that will take them, although there may be a charge in some cases.
Carpet adhesive can usually be removed from the substrate with low surface tension water and then disposed of, although this is not always the case. Please always follow the manufacturer’s user instructions.
If any carpet adhesive ends up on the carpet, it can usually be removed. Drops of adhesive can be left on the carpet until touch dry. Ideally, it will then be possible simply to pull it off the carpet in one piece. If any adhesive is trodden into the carpet, absorb it with a clean, moist cloth while wet (do not use any carpet scraps to wipe it off as this will only smear the adhesive over a larger area, which will encourage further dirt to settle). In both cases, finish by wiping the affected areas with a clean cloth moistened with white spirit.
Our Recommendations for carpet care & upkeep contain further information on stain removal.
With floor coverings for living areas, it is particularly important that no harmful substances are released either during the production process or once they are in use. All Vorwerk carpets are tested by the Textiles & Flooring Institute GmbH (TFI) and given the renowned GuT signet. This means that all Vorwerk carpets are “green” – regardless of their colour in real life.
Please contact one of our local agents in the list of intertnational contacts and ask him for the nearest dealer.
Please talk to our specialist retailers about laying the carpets. They often perform this task themselves, or else can recommend a local company for it.