Your questions answered.
Please see below for answers to frequently asked questions.
Do you have any questions about our range of lines, our service or a specific product? We’re happy to help you in every respect. See below for answers to frequently asked questions or use our contact form to get in touch directly. We look forward to hearing from you!
The earlier a stain is treated, the more likely it is to be removed completely. However, even with instant treatment, it is not always possible to remove every trace of a stain (for instance coffee, red wine, tea, mustard, toner etc.). In most cases, stains can be removed with lukewarm water and a non-staining cloth (white cotton or microfibre cloth). Do not rub, but “twist” the stain out, working from the outside in. If using any cleaning agents, test them first on an inconspicuous spot or on a remnant in order to avoid damaging the pile or colour. A specialist retailer will have suitable cleaning and stain removal products. Please do not use WC or window cleaning products. Be sure to remove all traces of cleaning agents from the carpet after cleaning, as otherwise they will continue to bind dirt and the treated area will quickly become dirty again. You will also find further information on removing stains in our Recommendations for carpet care & upkeep.
The best way to regularly remove dust from carpet flooring is with a vacuum cleaner with electrically powered brush rollers. Because they are fitted with these brush rollers, Vorwerk vacuum cleaners are ideal for this purpose. Please always observe the information on the settings for your particular model.