No, it is not advisable to shampoo rugs. All-over cleaning can be achieved using a product such as Kobosan Powder or crystalline hardening foam.
Carpet adhesive can usually be removed from the substrate with low surface tension water and then disposed of, although this is not always the case. Please always follow the manufacturer’s user instructions.
If any carpet adhesive ends up on the carpet, it can usually be removed. Drops of adhesive can be left on the carpet until touch dry. Ideally, it will then be possible simply to pull it off the carpet in one piece. If any adhesive is trodden into the carpet, absorb it with a clean, moist cloth while wet (do not use any carpet scraps to wipe it off as this will only smear the adhesive over a larger area, which will encourage further dirt to settle). In both cases, finish by wiping the affected areas with a clean cloth moistened with white spirit.
Our Recommendations for carpet care & upkeep contain further information on stain removal.
Used carpets can usually be disposed of free of charge at your local recycling centre. There are also a number of collection services in the UK that will take them, although there may be a charge in some cases.
In Germany, carpet adhesives must have EC1 approval (building approval for harmful emissions in living and other rooms; the “Blue Angel” signet, for instance, is issued with an EC1 rating). A number of adhesives with EC1+ certification are available, and their emissions are significantly lower than the legal specifications.
As the adhesive should always match the intended purpose and local conditions, as well as the condition of the substrate, it is not possible to give a single answer here. You will find further information on adhesives in our laying recommendations.
Vorwerk flooring does not offer a direct laying service. The specialist company where you purchase your carpet will usually also be able to lay your carpet flooring or tiles. Specialist companies include, for instance, decorating companies, interior decorators and flooring and laying companies. When purchasing a carpet through the Internet, find a suitable laying company first that will lay your carpeting for you professionally once it has arrived.
Carpet sheets usually come as a roll, and will be delivered to outside your home by a forwarding agent. Carpet tiles come in boxes of 5 m², and can only be ordered in complete packaging units. Larger quantities of boxes will be delivered on a disposable pallet, and again delivered to outside your home by a forwarding agent.
No, it is not possible at the moment to purchase our carpets from us online. However, we do offer you the option of contacting our retail partner in your area. You will find further information on our partners in our list of retailers.
The earlier a stain is treated, the more likely it is to be removed completely. However, even with instant treatment, it is not always possible to remove every trace of a stain (for instance coffee, red wine, tea, mustard, toner etc.). In most cases, stains can be removed with lukewarm water and a non-staining cloth (white cotton or microfibre cloth). Do not rub, but “twist” the stain out, working from the outside in. If using any cleaning agents, test them first on an inconspicuous spot or on a remnant in order to avoid damaging the pile or colour. A specialist retailer will have suitable cleaning and stain removal products. Please do not use WC or window cleaning products. Be sure to remove all traces of cleaning agents from the carpet after cleaning, as otherwise they will continue to bind dirt and the treated area will quickly become dirty again. You will also find further information on removing stains in our Recommendations for carpet care & upkeep.
The pile material of Vorwerk carpeting is made of polyamide (PA), which is used either as PA 6 or PA 6.6. Polyamide is the most widely used synthetic fibre on the carpet market. Well-known brand names of these fibres are Nylon or Perlon. The carrier material onto which the pile material is tufted is either polypropylene or polyester fabric, or else spunbond web (PET/PES or PP). The backing of Vorwerk carpets is made of the synthetic fibres polypropylene and polyester (PET/PES or PP). Some of the PET components are recycled fibres from bottle flakes (PET drinks bottles).