Your questions answered.
Please see below for answers to frequently asked questions.
Do you have any questions about our range of lines, our service or a specific product? We’re happy to help you in every respect. See below for answers to frequently asked questions or use our contact form to get in touch directly. We look forward to hearing from you!
The pile material of Vorwerk carpeting is made of polyamide (PA), which is used either as PA 6 or PA 6.6. Polyamide is the most widely used synthetic fibre on the carpet market. Well-known brand names of these fibres are Nylon or Perlon. The carrier material onto which the pile material is tufted is either polypropylene or polyester fabric, or else spunbond web (PET/PES or PP). The backing of Vorwerk carpets is made of the synthetic fibres polypropylene and polyester (PET/PES or PP). Some of the PET components are recycled fibres from bottle flakes (PET drinks bottles).
No, it is not possible at the moment to purchase our carpets from us online. However, we do offer you the option of contacting our retail partner in your area. You will find further information on our partners in our list of retailers.
Carpet sheets usually come as a roll, and will be delivered to outside your home by a forwarding agent. Carpet tiles come in boxes of 5 m², and can only be ordered in complete packaging units. Larger quantities of boxes will be delivered on a disposable pallet, and again delivered to outside your home by a forwarding agent.
Vorwerk flooring does not offer a direct laying service. The specialist company where you purchase your carpet will usually also be able to lay your carpet flooring or tiles. Specialist companies include, for instance, decorating companies, interior decorators and flooring and laying companies. When purchasing a carpet through the Internet, find a suitable laying company first that will lay your carpeting for you professionally once it has arrived.
Please talk to our specialist retailers about laying the carpets. They often perform this task themselves, or else can recommend a local company for it.
Vorwerk flooring generally offers tufted carpeting in a width of 400 cm. However, many of our items are also available in a width of 500 cm. The width of woven carpeting is 200 cm with the exception of the flat weave Exclusive 1015, which is also available in a width of 400 cm. We can also provide special widths on request and for a surcharge.