
Your questions answered.
Please see below for answers to frequently asked questions.
Do you have any questions about our range of lines, our service or a specific product? We’re happy to help you in every respect. See below for answers to frequently asked questions or use our contact form to get in touch directly. We look forward to hearing from you!
Textile floor coverings noticeably increase the living comfort, quality of life, improve the acoustics, and are proven to be good for the body. The many advantages that carpeting offers make it a veritable multi-talent for almost any living area.
Responsibility towards customers, staff and the location is the essence of the long-lived programme at Vorwerk flooring. It includes protecting the natural resources, environmentally and energy-friendly products and production methods as well as social responsibility. We sum up this concept under the term “Vorwerk Life Balance”. In order to achieve the maximum transparency, we regularly undergo voluntary checks by independent test institutes that go far beyond those required by the law. The result: Vorwerk floor coverings currently bear all the main ecological product labels, numerous internationally renowned signets such as HQE, Green Label Plus, Greenguard, Blue Angel, and social and health-relevant certificates. You can find out more about the concept Vorwerk Life Balance and all its activities and visions in our environmental statement.
Textile floor covering has many advantages over hard flooring. The acoustic properties of carpeting improve the overall room acoustics. A textile floor absorbs all kinds of noises, including impact sound, much better than hard flooring, and also – unlike the latter – does not reflect it. Another advantage is that carpet absorbs fine dust. This reduces the amount of dust particles in the air, which is why textile floors are also ideal for allergy-sufferers.
Carpet adhesive can usually be removed from the substrate with low surface tension water and then disposed of, although this is not always the case. Please always follow the manufacturer’s user instructions.
If any carpet adhesive ends up on the carpet, it can usually be removed. Drops of adhesive can be left on the carpet until touch dry. Ideally, it will then be possible simply to pull it off the carpet in one piece. If any adhesive is trodden into the carpet, absorb it with a clean, moist cloth while wet (do not use any carpet scraps to wipe it off as this will only smear the adhesive over a larger area, which will encourage further dirt to settle). In both cases, finish by wiping the affected areas with a clean cloth moistened with white spirit.
Our Recommendations for carpet care & upkeep contain further information on stain removal.
Used carpets can usually be disposed of free of charge at your local recycling centre. There are also a number of collection services in the UK that will take them, although there may be a charge in some cases.